Technical support

Technical & Service support

Neutec Group is committed to providing your company with the highest level of responsiveness and technical knowledge you have come to expect from a leader in its industry. Installation assistance and training programs can be tailored to meet your needs. Our field service engineers can also perform service calls, scheduled preventative maintenance visits, calibration services and start-up training is available for all systems from our professional technicians.

Service & Calibration request form

Please fill our Service & Calibration request form here >> and one of our service engineers will get back to you ASAP!

Or to speak during work hours with one of our Service engineers – call us

(888) 810 5179  option 3 – we are here to assist !

Repair Service can be provided on- site or in- house at Neutec Group. Turnaround time for typical in- house repair service is within 2-4 business days, not including shipping time.
Expedited or Emergency Service also can be provided on- site or in- house.
Turnaround time for in- house Expedited Service is two to three business days, not including shipping time. Turnaround time for Emergency Service is within 48 hours. If estimated response time cannot be met, a loaner unit may be provided where applicable.
Repair- on- Demand Service is also available on- site or in- house at Neutec Group. These services are easy to order and are performed by our factory trained Service Engineers delivered to your full satisfaction. Following a quotation approval, factory repair service is performed and includes a 90-day warranty on parts and labor. Service agreements and Scheduled preventive maintenance offers peace of mind and the potential of identifying a problem before it becomes a costly repair and are highly recommended and appreciated by many of our customers.

Contact our Service Department at:

Tel: (888) 810 5179 opt 3 , fill the Service & Calibration request form >> or send us an email to service@neutecgroup.com

Neutec Group Experienced Service Engineers combine forces with the largest and most experienced alliance of independent scientific equipment maintenance and repair companies in the world. By combining the personalized service and work ethic of a small business, with the operational expertise and resources usually found only in a large company, we support equipment with solutions such as –

  • On-site service, 24x7x365, from 50+ fully equipped service centers and 45 satellite offices in the United States and Canada
  • Over 100 full-time field service technicians, who maintain and repair various scientific equipment
  • A customer-dedicated operations center, using manufacturer-specific communications, service management, and software systems
  • The widest array of maintenance, repair, and support programs in the industry.

Our goal is to give you peace of mind and assure you get the productivity you expect from our instruments with the service and application support of a team of professionals who care about you and your instruments concerns.

What our customers say about our Service Engineering team:

Javier Vinasco-Torres,
PhD. Research Scientist, College of Veterinary Medicine & Biomedical Sciences Texas A&M University.
«I would like to highlight the excellent service for our Eddy Jet Spiral Plater by your Service Engineer. He arrived on time to the place and followed our biosafety instructions. He shows proficiency on the instrument and answers very knowledgeable my questions about the device. The instrument is working very well. Additionally, he kindly helps with additional inquiries about the Flash & Go Automated colony counter. We are happy with the Neutec service.»
Donna Standridge,
Georgia Poultry, Atlanta, GA
«I just wanted to take a minute to tell you how much The Georgia Poultry loves our Petri Swiss 900 agar filler. After years of battling with the Carousal pourer it’s amazing how simple getting twice as much work done in a much shorter time has become. Also I would really like to thank our Neutec Service Engineer for always doing such a great job taking care of our machine. He is one of the most knowledgeable and gracious young men I’ve seen in a long time. What a great asset for us all. Thanks again»
Martha Lopez,
Senior Application Technician, Dupont Nutrition and Health.
«I am highly pleased with your diligent manner of following up with us, demonstrating high work ethic, and commitment to your customers.»
Erika Thornton,
Clif Bar & Co, CA
«The visit from Dr. Brady Carter was extremely valuable to our technical team. He helped us gain a deeper understanding of how water activity relates to our specific products, how to correctly perform the tests and maintain our meters. We’ve been testing water activity for many years, but with his help, we will be able to use it more actively in both our product development and shelf life process. Dr. Carter was able to explain complex theories and calculations in a simple way and help us develop a practical action plan for our specific needs. – Erika Thornton, Clif Bar & Co, CA»