Technical & Service support
Neutec Group is committed to providing your company with the highest level of responsiveness and technical knowledge you have come to expect from a leader in its industry. Installation assistance and training programs can be tailored to meet your needs. Our field service engineers can also perform service calls, scheduled preventative maintenance visits, calibration services and start-up training is available for all systems from our professional technicians.
Service & Calibration request form
Please fill our Service & Calibration request form here >> and one of our service engineers will get back to you ASAP!
Or to speak during work hours with one of our Service engineers – call us
(888) 810 5179 option 3 – we are here to assist !
Repair Service can be provided on- site or in- house at Neutec Group. Turnaround time for typical in- house repair service is within 2-4 business days, not including shipping time.
Expedited or Emergency Service also can be provided on- site or in- house.
Turnaround time for in- house Expedited Service is two to three business days, not including shipping time. Turnaround time for Emergency Service is within 48 hours. If estimated response time cannot be met, a loaner unit may be provided where applicable.
Repair- on- Demand Service is also available on- site or in- house at Neutec Group. These services are easy to order and are performed by our factory trained Service Engineers delivered to your full satisfaction. Following a quotation approval, factory repair service is performed and includes a 90-day warranty on parts and labor. Service agreements and Scheduled preventive maintenance offers peace of mind and the potential of identifying a problem before it becomes a costly repair and are highly recommended and appreciated by many of our customers.
Contact our Service Department at:
Tel: (888) 810 5179 opt 3 , fill the Service & Calibration request form >> or send us an email to [email protected]
Neutec Group Experienced Service Engineers combine forces with the largest and most experienced alliance of independent scientific equipment maintenance and repair companies in the world. By combining the personalized service and work ethic of a small business, with the operational expertise and resources usually found only in a large company, we support equipment with solutions such as –
- On-site service, 24x7x365, from 50+ fully equipped service centers and 45 satellite offices in the United States and Canada
- Over 100 full-time field service technicians, who maintain and repair various scientific equipment
- A customer-dedicated operations center, using manufacturer-specific communications, service management, and software systems
- The widest array of maintenance, repair, and support programs in the industry.
Our goal is to give you peace of mind and assure you get the productivity you expect from our instruments with the service and application support of a team of professionals who care about you and your instruments concerns.
What our customers say about our Service Engineering team:
