Technical FAQ

Gravimetric Smart Dilutor FAQ

Welcome to our Technical FAQ – Gravimetric Smart Dilutor page. Here you will find some tips and tricks, and answers to our frequently asked questions. If you have a question that is not listed, please reach out to us at . Here at Neutec Group we are always happy to assist you in getting the most out of our instrument solutions. 

Technical FAQ

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After pulling the dispensing arm forward, if you hear the pump motor activate but no dilutant is dispensed it can be the result of the tubing being misaligned, or worn out. Make sure that the tubing is oriented proprly and is fully secured in the pump mechanism. If you do not hear the motor of the pump activate then it could be an indication that the sensor of the arm position or the Main PCB are malfunctioning and your unit should be sent in for diagnostic testing and repairs.

It is recommended to calibrate your unit monthly, unless stated otherwise in your internal SOP.