Cart empty

Please select your question category

Search FAQs

Yes. The Spin Air requires in house calibration at Neu-Tec facility. The Spin Air is delivered with a calibration certificate indicating date of calibration and is valid for one year. We recomend sending the unit in every year for a preventative maintanance and calibration done by a factory trained technician on Neutec premises. Unit will be checked and cleaned, returned with a calibration document, a label on the unit. Loaner units availbel during the calibration - pls. inquire

We recommend calibrating the Spin Air at least once a year although excessive use may call for more often calibrations.

The Spin air uses rechargeable Ni-Metal Hydride 7.2V internal battery pack, which allows the Spin Air to work up to 8 hours (without the slave unit connected).

Push up button (↑) for 3 sec. If nothing happens charge batteries for 4 hours. You can also work with the Spin Air while it is connected to electricity although it will limit your range of usage due to requirement of an outlet.

The spin air can collect any biological aerosols including molds, fungi, pollen, spores etc. in accordance to the selectivity of agar plate that is being used.

The Spin Air can use both 90mm and 60mm plate according to the attachment that is being used.

The Spin Air may be cleaned with a wet towel with a solution of 80% alcohol. No residues will remain on the instrument.

The use of disinfectant is not recommended due to the fact that they may leave behind residues.

After placing an agar plate in the Spin Air and setting the volume of air one would like to run though it, the Spin Air platform will start to rotate and spin the agar plate in a set speed (1-4 RPM). At the same time, air will be sucked in (100 L / min). This spinning motion provides full coverage of the agar plate surface and eliminates overlapping layers of bacteria.

Yes, when needed, the delay time can be set for up to 1 hour (divided by seconds).

The Spin Air can be set to take any amount of air between 0-to-9999 L of air.

The Spin Air can be connected to several devices, such as bar code reader, printer or PC (RS 232) and a Slave unit which allows performing duplicate experiments or saving time when doing multiple plates types.

The “Slave” unit is a down scale unit that can be connected to the Spin Air. This unit does not require any setting, it will simply duplicate the data from the main unit and perform the same experiment simultaneity resulting accurate duplicate results.

Yes, Neu-tec will provide support and training on the instrument over the phone, and if needed to will service the instrument at our laboratory.

Yes, we rent a wide variety of instrumentation and offer loaners Call us toll free 1-888-810-5179 for more information.

Calibration frequency is based on your internal SOP but a good rule of thumb is to carry out a calibration at least once per month and to carry out a verification at the start of each day.

Yes - Spiral plating is a proven technology that has been in use since 1975, it is AOAC approved and is listed in the Bacterial Analytical Manual as a method for performing bacterial enumeration.

(AKA: “I really like the smell of bleach in the morning..”)

The use of disposable syringes will completely eliminate the risk of false negative results due to bleach residues left in the syringe. In addition, you can be assured that no left over residues from one sample will find its way to the next sample. This combined with the fact that no pump or bleach is needed (No down time for cleaning processes) gets you a winning combination!

There are 2 ways to count the amount of colonies on spiral plate:

  • You can count the colonies using our automated colony counter the Flash or any other automatic colony counter with a spiral software installed
  • You can use any manual colony counter with special grid that is supplied with the Eddy Jet – (Method as described in the instruction manual)

Yes - The Eddy-Jet comes from the factory with a certificate of performance, multiple tests are performed on each unit (gravimetric to bacteriological) to insure the Eddy-Jet is plating properly.
However laboratories who wish to perform routine validation tests can do so by a preset program that will dispense known amounts of liquid on the plate. After the Eddy-Jet dispenses the liquid you will be able to weight the sample and verify the accuracy of the unit.

Our Eddy-Jet utilizes patented disposable tips with an opening size of the syringe of 0.7mm (diamenter). Any particle smaller than that could pass through. As a result - the common problem of clogging the instrument is avoided by using a fresh syringe every cycle with no down time.
Other Spiral Plater use a stainless still tip that often clogs and requires a lengthy process to clean and open.

NO – The Eddy-Jet comes with all the commonly used spiral protocols already in memory. The user has to choose from a menu the protocol of choice based on volume / logarithmic/exponential etc.

Yes – The syringes are supplied in 4 individual boxes of 250 (25 magazines of 10 syringes) and are gamma radiated, sealed and marked for expiration time. Certificate of radiation can be supplied with the syringes upon request.

Yes – We offer loaner programs that will allow you to try the Eddy Jet at your own lab, please call our toll free number 1-888-810-5179 and ask for availability in your area!

Most of the Protocols presets we offer with the Eddy Jet Spiral Plater are industry standards that were developed by various manufacturers in the 15-20 years since this method became a common method.

By offering all the different protocols out there, user of “older units” would not have to do a lengthy validation process when they upgraded to the Eddy Jet, rather, use their existing protocol which was programmed into the memory of the unit.

Some of the protocols use exponential or logarithmic distribution of the sample on the plate, so that a 3 fold dilution (1-1000) will be forming on a 100mm plate. The linear and lawn protocols, however do not get that dilution rather offer an ever distribution on the plate. Again, the different protocol names, (C, D…) and volumes (49.2, 50 100ul) can be used to your choice with no real preference, thus the most important to remember, is to read the plates using the exact protocol (if using automation i.e. with our Flash & Grow colony counter ) or with the right volumes of liquids calculated in the formulas as presented the instruction manual (when using manual readings).

The SphereFlash colony counter software can save data in a Microsoft Excel friendly format – CSV and XML. Each result table is stored separately and can be named and cataloged by the user and get printed or saved in the chosen directory.

The SphereFlash Automated colony counter high resolution camera (USB 3.0 DIGITAL) can detect colonies as small as 0.07mm.

Yes, first the spiral plate program is been chosen from a pre-set table that is already stored on the SphereFlash Automated colony counter (i.e. D49, E50) then Colonies in the outer “rings” of the spiral are counted. If the result is less than the minimum count needed (usually 25), the next “ring” will get counted as well. This process of counting “rings” towards the centre is continued until the minimum count is exceeded. Then the SphereFlash will calculate according to the given dilution factor and the spiral mode, the final result.

Customization of the result table is available in the SphereFlash Automated colony counter software ; a comment can be entered and displayed with the results, all the different parameters can be displayed and the storing location can be selected.

The automated colony counter SphereFlash can effectively count anything seen by the naked eye. Colonies that have a non spheric shape, such as fungal colonies may require manual adjustments.

The SphereFlash automatedc colony counter saves the result file in the folder designated by the administrator. The file (CSV or XML) can be eassily picked by any LIMs system and the results can be incorporated into the apporpiate fields

The SphereFlash can work for measuring haloes of antibiotic inhibition zone. This friendly additional piece of software called "Haloes PRO Software" can be purchased with the basic SphereFlash software and hardware version and detect up to 6 zones per plate and calculate its diameters. The user role is to point the position of the Zone number 1 and from there, the SphereFlash will measure and record the diameter of inhibition.

Our automated Sphere Flash colony counter takes approximately 5 seconds to count per plate.

This includes opening the plate and moving a plate in and out of the unit

The Sphere Flash software can be installed on most common PC's or laptop with some minimum requirments such as one USB 3.0 port.  Using an external pc can able you to connect the system to a network and saving you money by using your own existing computer (if you chose to) that could be updated whenever the need arise or as technology progressed. Having a built-in computer was found to be a very limiting step that we eliminate by keeping the computer purchasing option for the user. We do offer Laptops with the software installed already as an option which will assure you a piece of mind. We do not recomend to use the laptop for multiple application at the same time as their could be conflicts between the software and drivers.

phereFlash® Colonies Pro Software designed for more demanding users who require increased capabilities such as, setting user's permission levels, LIMs connectivity, working with worksheets, Barcode reading, Reporting, audit trail and CFR21Part 11 compliance.

Verification disks with known number of colonies are supplied with the SphereFlash automated colony counter - with a simple and quick calibration protocol that one would follow.

With the patented design of the SphereFlash colony counter, there is no interference from ambient light. The sphere comes down around the sample plate ensuring the best lighting conditions for optimized reading of plates. this mechanism is currently patent pending.

We offer IQ and OQ documentation that can be self performed by the user or upon request, Neutec service engineer can come on-site and perform the IQ/OQ procedure for you. PQ is usually written and performed by the lab personal

Neutec Group stands behind all the instrument we offer and suggest a periodic preventative maintanance for each unit based on the usage and the lab requirments. Please consult with our service team who will be happy to offer you the program that fits your lab needs.

We also offer service agreements and extended warranties. please inquire.

We are happy to offer a remote one on one webinar session to show you the features and benefits of the SphereFlash. Some labs choose to send us their plates and we can image and display the results during the demonstration. Upon request we offer a paid evaluation (usually minimum if two weeks) where we would send the SphereFlash unit and work with the lab (on-site or remotly) to train and assist during setup. 

  • The PS900 can pour up to 1200 plates per hour
  • The PS900P can pour up to 900 Plates per hour (including printing and applying labels)
  • The Classic can pour up to 900 plates per hour
  • The PS20 can pour 20 plates in 2 minutes. (600/hr)

(*Depending on the volume of media deposited into each plate.)

  • PS900 – 600 ml/min
  • PS900P – 600 ml/min
  • Classic – 600 ml/min
  • PS20 – 800 ml/min
  • DP1000 – 1000ml/min

The Biotool systems are truly “walk away” plate pouring systems. There are multiple sensors that detect if a plate is not present or upside down and will not pour unless all conditions are correct. When maintained well (cleaned) there is very little operator intervention required during operation of the systems. The plates are automatically stacked at the required height (1 – 20) so the lab technician does not have to manually move the poured plate.

The plates are opened under UV light during the pouring stage preventing contamination during this process. The lab technician is protected from the UV light by a protective cover with safety switch that turns off the UV light when the cover is open.

Yes- the systems can be connected to a media preparer such as the Proficlave PC10 to insure that the agar remains at the proper dispensing temperature, well stirred and sterile.

The Biotool system uses 90 – 100mm beveled (automation) plates. We ask you to send one sleeve of your plates so we can adjust the system prior to the delivery to your laboratory.

The Biotool systems are equipped with a dual head pump that eliminates air bubbles during the dispensing of media, keeping it smooth. in addition, the PS900 systems are equipped with an additional vibration system to actively smooth the agar. These systems will produce smooth and level plates.

Yes, any of our systems can draw media from a flask or any other container. The Proficlave insures that the media is at the proper dispensing temperature, properly mixed and sterile.

Yes – the system can accommodate any stack height from a single plate up to 20 plates.

Yes – the systems let you choose any stack height from 1 to 20 (remember, lower stacks will cool faster due to smaller heat residue).

Yes, we offer a wide range of leasing program for small monthly installments, call our Toll Free number 1-888-810-5179 for more information and lease programs.

Yes, most units are offered a rent/lease for short periods of time for evaluation purposes based on availability. Call our Toll Free number 1-888-810-5179 for more information and lease programs.

The Poly Stainer can automate just about any manual staining process. Some examples are:

  • Gram stain
  • Acid Fast
  • Trichrome
  • Wright's stain
  • Reticulocyte stain
  • Bone Marrow staining

Yes, in fact the Poly Stainer can be preprogrammed with up to 10 program options, each with 10 different positions.

the following parameters can be programmed and modified at any time:

  • Time the slides spend in each solution
  • Time the slides spend in the washing chamber
  • The order of use for each reagent container
  • Time hot air will be forced over the slides
  • Dipping motion ( better mixing and spreading of the stain )
  • Delay time over the container after immersion ( allowing the excess reagent to drip back into the container)

The IUL Poly Stainer basket can accommodate up to 20 slides at a time. Additional baskets can be used to store slides during batch operation.

Yes, each one of the four (4) reagent containers can be removed, sealed and replaced at any time between processes. Additional containers can store reagents for other protocols.

Each container will hold approximately 250 ml of reagent. That volume will stain up to 2000 slides. When necessary, the reagent in the container can be filtered and replenished, or disposed of.

The Poly Stainer can accommodate both routine batch operation and STAT requirements. The instrument is always ready. Just keep the reagents in place and covered when not in use. Take the covers off when a STAT comes in and the unit is ready for immediate use.

Water activity is greatly affected by temperature, thus its standardized at 25°C and that is the temperature used by regulatory agencies.

Temperature control assures higher accuracy results, provides a constant equilibrated environment for repeatable testing and complies with regulatory testing that is carried out at 25°C.

The calibration standard salts that come with the unit are used in two ways. They are used for calibration, so there is always an accurate curve to compare your samples to. They are also meant to provide you with a means for verification daily. This way you can identify any drift in your readings and correct it or call us for support,

Yes, you can certainly use the standards multiple times. These salts are NOT disposable. They have a shelf life of 2–4 years depending on factors such as storage conditions (storage container must be well closed), frequency of use, exposure to light and the value of the standard.

Calibration frequency is based on your internal SOP but a good rule of thumb is to carry out a calibration at least once per month and to carry out a verification at the start of each day.

Yes, the Novasina units in conjunction with special protective filters can be used to measure samples that contain volatiles. We strongly recommend the use of filters if there is any doubt to protect and prolong the life of the sensor.

No, Novasina units are very simple to use and do not require much maintenance. We suggest keeping the units clean and wiping them down at the end of each day with a cloth and keeping the measuring chamber clean and free of debris. Also, we recommend having a PM (Preventative Maintenance) completed once a year to keep the unit running in top condition.

Yes, Neutec provides 3 different services for the water activity units. A PM (Preventative Maintenance) service, a VC (Verification Calibration) service and a CC (Certified Calibration) service. All three of the services come with completion documents and the Certified Calibration is also 21 CFR Part 11 compliant from a government certified laboratory.

A PM (preventative maintenance) is a proactive measure taken to ensure that your unit does not suffer any damage due to preventable issues caused by wear and tear and that it continues to run like new for years to come. A PM is completed by performing a full “tune up” of the unit, which includes full diagnostics, calibration, replacement of pre-filters, internal sterilization, cleaning and certification.

It will mainly depend on the sample itself, as different materials release water at different rates. Our units report the AW value once the equilibrium point has been reached. Yet you can stop the unit at any time and take a reading. Waiting to reach stability is the most accurate method. Speeding this process may result in inaccurate results generated and recorded.

No faqs found in this category

1-888-810-5179

Email us

Get In Touch

Flicker