5. Out of box failure - Within 10 day of receipt,  customer must inspect and test the unit and inform Neutec Group if unit is not functioning according to manufacturer specifications. Neutec will advice next steps according to the below RMA procedure.

6. Payment Terms - net thirty (30) days from date of invoice with approved credit unless otherwise specified. Visa, Master card and Amex credits cards are accepted.

7. Sales Tax - Sales taxes where applicable (local, state or federal) will be added to the invoice price.

8. Product Return Policy (RMA):

(a) Unused equipment may be returned within 10 days of receipt by requesting a return material authorization number (RMA) from our customer service department. All returns must be received within 10 days of the issuance date of the RMA and are subject to a minimum 15% restocking fee. Return requests made after 10 days may not be honored. Once the items are returned and inspected we will advise accordingly. To ensure proper credit, each item returned must include the following information:

- Customer Name and Address

- Purchase Order Number

- NEU-TEC GROUP INC. Shipping Order Number

- Date of Invoice - Catalog Number of Returned Item(s)

- NEU-TEC GROUP INC. Return Authorization Number (RMA)

- Reason for Return

(b) Products not authorized for return include:

- Products not in completely resalable condition (including all packaging)

- Refrigerated products or other perishables

- Products purchased on a Special Order Basis

- Products not purchased from NEU-TEC GROUP INC.

- Products with an expired shelf life or an expiration date too short for resale

- Discontinued products

(c) To ensure prompt handling, the return authorization number should be placed on the outside of the package.

9. Product and Service Warranties and Limitation of Liability

(a) NEU-TEC GROUP INC. warrants to the original Customer only that:

1. NEU-TEC GROUP INC. guaranteed to be free of defects in material or workmanship for one (1) year from delivery; NEU-TEC GROUP INC. Masticators are guaranteed to be free of defects in material or workmanship for three (3) years from delivery; and all NEU-TEC GROUP INC. Stirring line equipment is guaranteed to be free of defects in material or workmanship for two (2) years from delivery;

2. Services provided, if any, will be of the kind and quality designated and will be performed by qualified personnel. (See our Service and extended warranty agreement)

(b) NEU-TEC GROUP INC. HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

(c) The liability of NEU-TEC GROUP INC. under this limited warranty does not extend to any Products which are abused, altered or misused by the Customer or any other persons or entities or which become defective or non-conforming through the actions or inaction of the Customer or any other persons or entities. A defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications, and shall not include Products that fail to meet any fitness of use by Customer or any unique Customer operating conditions or applications.

(d) If any Product or Service warranted hereunder proves defective or non-conforming, NEU-TEC GROUP INC.'s sole liability and Customer's sole remedy hereunder shall be for NEU-TEC GROUP INC., to repair or, at NEU-TEC GROUP INC.'s option, (i) replace (or re-perform the Service), at no cost to Customer, any such defective or non-conforming Product with a non-defective or conforming Product (as applicable) or (ii) credit Customer's account for all amounts paid with respect to the defective or non-conforming Product or Service upon NEU-TEC GROUP INC.'s receipt of the defective or non-conforming Product. In the event of replacement, the replacement Product will be warranted for the remainder of the original warranty period or ninety (90) days, whichever is longer.

(e) If a Product should require service, contact the NEU-TEC GROUP INC. office for instruction. When the return of the Product is necessary, a return authorization number will be assigned and the Product shipped, transportation charges prepaid, to the indicated service center. To insure prompt handling, the return authorization number should be placed on the outside of the package and a detailed explanation of the defect enclosed with the Product.

(f) IN NO EVENT SHALL NEU-TEC GROUP INC. HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, USE OR GOODWILL), WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF NEU-TEC GROUP INC. (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S) AND THE TOTAL LIABILITY OF NEU-TEC GROUP INC. (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY SERVICES PROVIDED UNDER THIS AGREEMENT SHALL BE LIMITED TO THE FEES PAID FOR THE SERVICE GIVING RISE TO SUCH CLAIM.

10. Proprietary Information - Each party (a "Recipient") shall maintain in confidence, not disclose to any third party, and not use, except for the specific purpose of performing under this Agreement, all proprietary information furnished to it by the other party (a "Discloser") or any Discloser Affiliate in connection with this Agreement, or derived from the Discloser or any Discloser Affiliate in performance of this Agreement, and shall return to the Discloser or a Discloser Affiliate, upon request, all copies (then in Recipient's possession) of documents and other tangible media furnished by or derived from Discloser or such Discloser Affiliate, respectively, in connection with the performance of this Agreement. The Recipient shall inform its employees, agents, and representatives of these obligations and shall require them to assume equivalent obligations.

11. Miscellaneous

(a) Termination - This Agreement may be terminated by either party for convenience at any time upon reasonable written notice delivered to the other party. In the event of any termination or expiration of this Agreement, Customer shall be billed immediately for Products shipped through the effective date of such termination or expiration and all custom Products purchased for Customer in NEU-TEC GROUP INC’s inventories at such date, and Customer shall pay the invoiced amount immediately upon receipt of such invoice.

(b) Force Majeure - In the event either party is prevented in whole or in material part from performing its obligations under this Agreement solely as a result of force majeure, upon the prompt giving of notice to the other party detailing such force majeure event and its anticipated duration, the obligations of the party so prevented shall be excused during such period of delay, and such party shall take whatever reasonable steps are necessary to relieve the effect of such cause as rapidly as possible.

(c) Merger, Modification, Waiver - No amendment, modification or waiver of these terms shall be binding on either party unless reduced to writing and signed by an authorized officer of the party to be bound, and in the case of a waiver, shall be effective only in the specific instance and for the specific purpose for which given, and shall not be construed as a waiver of any subsequent breach. The failure of either party to enforce at any time or for any period of time any of the provisions of this Agreement shall not be construed as a waiver of such provisions or of the right of such party thereafter to enforce each and every such provision. No course of dealing, usage of trade or course of performance shall supplement, explain or amend any term, condition or instruction of this Agreement or any shipment of Products hereunder.

(d) Applicable Law - This Agreement is made pursuant to, and shall be construed and enforced exclusively in accordance with, the internal laws of the State of New York (and United States federal law, to the extent applicable), without giving effect to otherwise applicable principles of conflicts of law.

(e) Authority to Enter into Agreement - Each party represents and warrants that it is authorized to enter into this Agreement and that in so doing it is not in violation of the terms or conditions of any contract or other agreement to which it may be a party.

(f) Nature of Relationship - Neither party, its employees or permitted subcontractors or agents shall, under any circumstances, be considered to be an agent, partner, joint venturer or representative of the other party.