| In anticipation
of some questions you may have about Neutec Group and
our product and service offering, we have provided you
with answers to some of the questions we are frequently
asked. If you do not find the answers to your question(s)
here, please e-mail
us your question and we will respond to it personally
and promptly. |
| |
General
Information |
| |
Establishing
Credit At Neutec Group |
| |
Placing
An Order With Neutec Group |
| |
Export Policy
At Neutec Group |
| |
Personal
Responses |
| |
|
| |
| Where is
Neutec Group located? |
| Neutec Group is located
in Farmingdale N.Y. |
| What type
of products does Neutec Group distribute? |
| Neutec Group has grown
to become a major supplier of specialized quality control
equipment used for food, pharma and water analysis.
For a broad listing of products currently offered by
Neutec Group, please refer to our products page. |
| What are
the Customer Service hours at Neutec Group? |
| Our Customer Service
Department is available to take your orders or answer
your questions Monday through Friday between 9:00 a.m.
and 5:00 p.m. EST. |
| What are
the telephone numbers for reaching Neutec Group? |
Toll-Free: 1-888-810-5179
Local: +1 (631) 270 4895, (516) 870 0877
Facsimile: +1 (516) 977 3774 |
| How can I
get on Neutec Group's mailing list? |
| Our web site
offers you the opportunity to request literature while
online. Please take a moment to complete the form. Once
you have submitted your information, you will be added
to the Neutec Group mailing list. |
|
| How do I
establish credit terms for my business? |
Neutec Group offers
immediate Net 30 Day credit terms to government agencies,
educational institutions and certain businesses. To
learn if your organization is eligible to receive instant
credit at Neutec Group, please call our Customer Service
Department at the toll-free telephone number listed
on the navigation bar above.
In addition you can also complete our credit application.
|
| Does Neutec
Group offer credit terms to individuals? |
| Sorry, we currently do not
offer credit terms to individuals. However, we are pleased
to accept either Visa, MasterCard or American Express
as the only methods of payment. |
|
| I am interested
in placing my first order with Neutec Group, but I cannot
wait for credit terms to be established. What can I
do? |
| Neutec
Group offers immediate Net 30 Day credit terms to government
agencies, educational institutions and certain businesses.
To learn if your organization is eligible to receive
instant credit at Neutec Group, please call our Customer
Service Department at the toll-free telephone number
listed on the navigation bar above. |
| Is my order
subject to state sales tax? |
| Only orders
shipped to New York addresses are subject to state sales
tax. |
| What forms
of payment does Neutec Group accept? |
We accept
Visa, MasterCard, American Express, as well as checks
denominated in U.S. dollars and drawn on a U.S. bank.
Payment made by customers operating in countries outside
of the United States may be made through a U.S. dollar
draft, or a confirmed irrevocable letter of credit on
a U.S. bank. |
| Is there
a minimum order amount for orders? |
| Yes. For
orders shipped within the United States, the minimum
order amount is $75 U.S. For orders exported outside
the United States, the minimum order amount is $200
U.S. |
| What is the
return policy at Neutec Group? |
| We take pride
in our reputation for quality, prompt service and extremely
courteous and cooperative customer relationships. We
warrant that each item of merchandise sold by us is
free from defective workmanship or material. If after
inspecting your order, you are not totally satisfied,
call our Customer Service Department toll-free at 1-888-810-5179
within 10 days for replacement or return authorization
(see also in our term and conditions. |
|
| What is Neutec
Group's exporting policy? |
| Neutec
Group has two options available for shipping orders
to be exported outside the United States: |
| We will
ship your order via UPS ground service or common carrier
truck to a freight forwarder of your selection located
in the continental United States. The F.O.B. point
is Farmingdale, NY, U.S.A. We will prepay
and add the actual freight charges to your invoice.
Your freight forwarder will then be completely responsible
for arranging transport from the United States to your
facility. Our export customers generally prefer this
option because it saves on freight charges. |
| We can
ship you order directly to you if you provide us with
your UPS or FedEx account number. All freight charges
are collect. Unfortunately, we are unable to quote freight
charges or shipping weights prior to shipment. |
| I operate
a business outside the United States. Will I be provided
with a Freight Quote prior to my order being shipped? |
| Unfortunately,
we are unable to quote freight charges or shipping weights
prior to shipment. |
| Does Neutec
Group prepare my export paperwork for me? |
Documentation
is not provided with orders unless we are instructed
to do so at the time the order is being placed. There
is a $50.00 documentation fee for each of the following
documentation services:
1) Preparation of a pro-forma invoice prior to shipment,
or
2) Preparation of any export declaration documents. |
| What are
the payment terms for export orders? |
| We are
pleased to accept either Visa or MasterCard as the only
methods of payment. |
| Is there
a minimum dollar amount for export orders? |
| Yes. The minimum
order amount for export orders is $200 U.S. |
|
| If you did not
find the answer to your question on this page, please
e-mail us your question and we will respond to you personally
and promptly. |
|
The
equipment we bought works fine, but even more important was
the service you provided and because of this I was able to
complete the experiment. So again, thank you very much.
